Email Templates on on Alpha Flow

Email Templates are used by the system to send automated emails to your customers. 

To find your Email Templates, go to Venue Settings, select your venue and then click the name of an email to edit it. To create a new template click the Add email template button to create a new one. 

First choose the type of email you’d like to send. There are several types to choose from:

• General emails
  These are not connected to any specific booking
• Booking Confirmation
  These are used to confirm the details of a booking in the diary
• Payment Reminders
  These are used to send reminders for Payments that have been scheduled and can include links to pay.
• Booking Registration Link
  These emails are linked to the registration process for a specific booking
• Marketing Campaign
  These are templates you can use in Marketing Campaigns
• General Booking Email
  This is like a general email, but linked to a specific booking.
• Voucher Email
  These emails can be linked to a specific voucher product

Name your template and then fill the Subject field with text or Email tags (see below) that you’d like to appear in the subject field of the email. 

If you would like a copy of the email sent to another email address you can add that to the CC email address field. Be aware that the recipient of the email will see that the email has also been sent to the CC’d address. If you DO NOT wish for the recipient to see the email address a copy was sent to use the BCC email address instead. 

To hide a template click the archive button. 

Email Tags

Depending on the type of payments you will see a list of Email Tags. These can be used to capture data from the booking system and insert it into the email.  You can use these tags in the subject text field and the main body of your email templates.

You MUST only use the data tags shown in the specific email template as not all data tags are compatible with all email templates. 

You can then use the Email Template Editor to create the content of your email.