Orders on the Club Management System

When a customer starts a transaction on the customer portal, e.g. an event entry or adds items to their basket an order will be created in the system. Orders cannot be made by a Administrator, instead an invoice or bill should be raised. See this article on Invoices and Bills for more. 

You can also see all orders a customer has made by going to their profile and clicking the Online Orders tab.

An Online order will exist until either: 

• the customer starts the payment process, where an invoice/bill will be attached to the order
• the online payment reservation expires, at which point it is deleted and their basket emptied. 

The Online Payment reservation duration is set in your Account Settings, under Online settings in the Invoicing section.